September 3, 2007

CNN Story - Using Picture Boards to Help Communication

This is a great article found at CNN - they have cutting edge information and everyone should take a periodic look at their health section.

Picture boards bridge hospital language gaps

After Hurricane Andrew these picture boards were developed but apparently just now are gaining popularity in more and more hospitals (especially emergency departments and EMS systems).

They let patients point to icons showing their problem (pain, burn, fall, breathing, heart problems) and also the part of the body they’re having problems with.

They can also let the staff know what their native language is so the hospital can get the appropriate interpreter.

Take a look at the article on the picture boards. Maybe you can use them in preparing yourself for your own doctor’s visit.

Terrie

 

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October 20, 2006

About The Book

Your Doctor Said What Dr. Wurzbacher wrote "Your Doctor Said What? Exposing The Communication Gap" to help open everyone's eyes - doctors and patients alike. She believes that everyone means well but that there is just too much of a difference in experiences and in language for them to get together without some extra effort on each side's part.

This book may irritate the medical community and Dr. Wurzbacher knows that she risks their wrath. However, she felt it was important enough of an issue to be brought forward..not toe be complained about behind everyone's back.

She uses humor, quotes and multiple real-life stories to demonstrate her theories and ideas. In this modern world of technology, there should be no excuse for any lack of understanding by either the patient or the physician.

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July 1, 2007

Here’s an interesting article that hinges around communication differences between men and women and the diagnosis of  complex pain conditions.

More Difficult For Doctors To Diagnose Complex Sources Of Pain In Women Than In Men

It is more difficult for doctors to diagnose complex sources of pain in women than in men and the reasons for this are rooted in language use. This finding, which is of major importance for both doctors and patients, is revealed by a now completed project by the FWF Austrian Science Fund. The results of this research into how the two genders typically describe pain are to be presented at the 2nd International Congress of Gender Medicine on 2nd and 3rd June in Vienna.

For quite some time, we have all known that men are from Mars and women from Venus, but scientific research has now proven that, when it comes to describing complex pain, men and women are worlds apart. This finding comes from studies that investigated patients suffering from complex headaches. While female patients give doctors brief and vague illustrations of their complaints, men describe their pain in an extremely concrete manner. This means that male patients are at an advantage when it comes to treatment as an accurate analysis of pain is essential for both diagnosis and therapy. 

{Terrie’s note - I do not necessarily agree with the statement that women give brief and vague illustrations of their complaints - or if they do, perhaps it’s for multiple, complex reasons - perhaps it’s perceptions of how the doctor is dealing with them or many other things…this statement is not well qualified to me and it gives women a bad "name" again}

LACK OF COMMUNICATION

A team headed by Prof. Florian Menz of the Department of Linguistics at the University of Vienna established that these different approaches to describing pain are caused by language barriers. Prof. Menz believes that "Women are rather vague and less detailed when portraying their pain, often focusing on the day-to-day situations in which the pain occurs. However, this does not constitute a description of pain in medical terms, as doctors develop a largely symptom-oriented language over the course of their careers. Men, on the other hand, describe their pain in very concrete terms focusing on their symptoms, which is very compatible with medical diagnostics and makes it easier for doctor and patient to understand one another."

{Terrie’s note - so maybe doctors need to be aware of this and change their approach to women?}

By investigating other patients suffering from chronic pain, the study showed that doctor-patient communication is also inadequate on other levels and leads to misunderstandings. While doctors are again primarily concerned with analysing pain when they speak to patients, the patients themselves ¬ who have lived with their pain for a number of years ¬ are more focused on treatment options for example. In such a scenario, doctor-patient discussions often fall short of patient expectations, as they are keen to be involved in the decision-making process.

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June 28, 2007

Join me tonight!

On IN SHORT ORDER, Thursday, June 28th at 9:00PM EST, Sue Vogan and Dr. Terrie Wurzbacher will be talking about healthcare and taking questions that have been on your mind.

 Patients: Do you ever wonder why your concerns were not being addressed at your doctor’s visit? Is there a way to prepare for an upcoming trip to see your physician? Do you think your doctor is talking in a foreign language? Do you understand the gatekeepers’ jobs? Do you get nervous at your appointment or are embarrassed to discuss your symptoms?  Is there anything you can do to help your physician take better care of you? 

 Doctors: Do you have a patient who never answers the questions you ask? Do you get the feeling that you’re working on an assembly line? Do your patients have that deer-in-the-headlight look when you speak? Are you truly hearing your patients? Is there anything you can do to help make the visit easier on your patient?

 Well, tune into In Short Order and take the mystery out of your doctor/patient relationship! Dr. Terrie Wurzbacher and Sue Vogan will be talking about ways to prepare, communicate, and, if all else fails, move on when it comes to your healthcare.

 You are invited to call in with questions, comments or your best doctor/patient story.

 The call-in hours are Thursdays, 6PM Pacific - 8PM Central - 9PM Eastern USA and Canada Toll Free Line is 1-888-762-8153 extension 897 International Callers may call

1-321-253-9667 The worldwide show at www.highway2health.net

 Sue Vogan is a published author, journalist, book reviewer, and Lyme disease advocate – www.suevogan.com.

 Dr. Terrie Wurzbacher has been a physician for over 30-years, retired from the U.S. Navy, and is currently an ER doctor in Texas. She is also the author of, “Your Doctor Said What?” – www.yourdoctorsaidwhat.com

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June 23, 2007

Ask The Doc - Join Me On The Radio

On IN SHORT ORDER, Thursday, June 28th at 9:00PM EST, Sue Vogan and Dr. Terrie Wurzbacher will be talking about healthcare and taking questions that have been on your mind.

 Patients: Do you ever wonder why your concerns were not being addressed at your doctor’s visit? Is there a way to prepare for an upcoming trip to see your physician? Do you think your doctor is talking in a foreign language? Do you understand the gatekeepers’ jobs? Do you get nervous at your appointment or are embarrassed to discuss your symptoms?  Is there anything you can do to help your physician take better care of you? 

 Doctors: Do you have a patient who never answers the questions you ask? Do you get the feeling that you’re working on an assembly line? Do your patients have that deer-in-the-headlight look when you speak? Are you truly hearing your patients? Is there anything you can do to help make the visit easier on your patient?

 Well, tune into In Short Order and take the mystery out of your doctor/patient relationship! Dr. Terrie Wurzbacher and Sue Vogan will be talking about ways to prepare, communicate, and, if all else fails, move on when it comes to your healthcare.

 You are invited to call in with questions, comments or your best doctor/patient story.

 The call-in hours are Thursdays, 6PM Pacific - 8PM Central - 9PM Eastern USA and Canada Toll Free Line is 1-888-762-8153 extension 897 International Callers may call

1-321-253-9667 The worldwide show at www.highway2health.net

 Sue Vogan is a published author, journalist, book reviewer, and Lyme disease advocate – www.suevogan.com.

 Dr. Terrie Wurzbacher has been a physician for over 30-years, retired from the U.S. Navy, and is currently an ER doctor in Texas. She is also the author of, “Your Doctor Said What?” – www.yourdoctorsaidwhat.com

   Dr. Terri Wurzbacher Every 4th Thursday!

NewsBeginning June 28, 2007, Dr. Terri Wurzbacher will be joining Sue Vogan on In Short Order.

Dr. Wurzbacher will be on every 4th Thursday of each month. You can "Ask The Doctor!"

If you have a question for Dr. Wurzbacher, you can email sue@suevogan.com or your can send an instant message to suelymer97 at Yahoo Instant Messenger (YIM now or during the show) or you can call in during the show at Toll Free 888-762-8153 ex: 897 or local and International at 1-321-253-9334 to ask a question on air.

Have a suggestion for a show? Email Sue at sue@suevogan.com

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August 3, 2007

How to Talk to Your Doctor About Embarrassing Medical Problems

Great article on how to talk to your doctor about embarrassing medical problems - Dr. Vicki Rackner has the same sense of teaching patients how to take charge of their own health and care as I do - of course, she’s much younger and seemingly more energetic so Bravo to her for championing the cause! Check her out.

The realization hit Natalie like a ton of bricks. Her mother, Joann, had literally died of embarrassment! Joann had noticed blood in her stool almost a year before she was diagnosed with colon cancer. At first she told herself it must have been those beets she ate. Then she thought it was most likely her hemorrhoids, although she had not had a flair-up of hemorrhoids since Natalie’s birth 52 years earlier.

The truth was that Joann was embarrassed to talk with her doctor about private topics such as her bowel habits. She didn’t raise the concern with her doctor until she had bloating, cramping and abdominal pain. This led to the diagnosis of colon cancer that ultimately took her life. Natalie’s brother-in-law, who was a nurse, wondered whether Joann would still be alive if she had told her doctor about the blood in her stool when she first noticed it.

Let’s face it; certain topics are embarrassing to talk about with your doctor. I call them the 5 P’s:

• Peeing
• Pooping
• Paying
• Procreating
• Psychic moaning

Although at first blush the challenge of talking with your doctor about embarrassing medical topics seems simple enough, for some people, it can cause significant suffering.

Hillary, for example, had what’s now called a shy bladder. She had not used a public restroom in over 20 years. She was too embarrassed to talk with her doctor about this; instead, she remained a prisoner to her bladder.

Ed was laid off from work and could no longer afford his asthma medications. Instead of talking with his doctor about it, he decided to do without He wound up in the emergency room with an asthma attack that could have been avoided with regular medication.

Tom had some sexual side effects from his blood pressure medicine. Instead of talking with his doctor and getting a different medicine, he just stopped taking it. The doctors wonder if this might have contributed to his heart attack.

Jerry noticed his loss of appetite and sleeping problems as his caregiver responsibilities for his aging father mounted. He wondered if he might be depressed, but dismissed the thought because real men don’t get depressed.

Imagine how each of these stories might have been different if these individuals who suffered in silence could have talked with their doctors.

Here are 6 tips that can help you talk with your doctor about embarrassing medical topics:

1. Own the embarrassment.

Say to your doctor, “This is a taboo topic in our family, so it’s hard for me to ask. Is it normal to have a funny smell coming from your belly button?"

2. Find the words.

Your doctor speaks a specialized language acquired through years of training. Sometimes patients are embarrassed because they don’t know the “right words" or have a hard time describing the problem.

Remember that your job is to communicate. You don’t need to know the fancy words to do that. If a patient said to me, “Dad had an operation on the dingle-ball thing at the back of his throat", I would know just what he meant. And, the patient would seem relieved when I said, “Oh, you mean the uvula."

The best way to make sure you and your doctor understand each other is to use anatomically correct words. Get a basic anatomy atlas. Use anatomically correct words with your children.

3. Practice saying the words.

Sometimes embarrassing words can be hard to get out of your mouth. Gertrude, a 90-year-old patient said to me, “You youngsters don’t understand how much things have changed. When I got breast cancer in the 1962, the words ‘breast’ and ‘cancer’ were not uttered in polite company." Some words are still embarrassing to say. Practice saying these words out loud when you’re alone! That will make it easier to say them at the doctor’s office

4. Find the right person to ask.

You may have an easy rapport with the nurse or physician’s assistant at your doctor’s office. You can bring up the sensitive topic with them. Say, “Trish, could you please give the doctor a heads up. I want to know why I should say no to those steroids my buddies at the gym are offering me. I would love to look like they do."

5. Find the right way to ask.

Maybe it’s easier for you to drop a note or a cartoon to your doctor rather than ask in person. Find the style that works best for you.

6. Remember that your doctor is there to help you, not to judge you.

Your doctor has heard it all before. I promise! Your doctor will not think less of you for asking an embarrassing medical question; in fact, your doctor with think more of you for overcoming your fear and helping you take charge of your health.

Dr. Vicki is a board-certified surgeon who left the operating room to help families take the most direct path from illness to optimal health. Her book, “The Personal Health Journal", can save your life today by helping you understand your health story. Empower yourself with the tips and tools that will help you direct your story and partner with your doctor more effectively at: http://www.drvicki.org/drvicki-store-health-journal.html 

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July 12, 2007

How to talk to your doctor about embarrassing medical problems

Great article on how to talk to your doctor about embarrassing medical problems - Dr. Vicki Rackner has the same sense of teaching patients how to take charge of their own health and care as I do - of course, she’s much younger and seemingly more energetic so Bravo to her for championing the cause! Check her out.

The realization hit Natalie like a ton of bricks. Her mother, Joann, had literally died of embarrassment! Joann had noticed blood in her stool almost a year before she was diagnosed with colon cancer. At first she told herself it must have been those beets she ate. Then she thought it was most likely her hemorrhoids, although she had not had a flair-up of hemorrhoids since Natalie’s birth 52 years earlier.

The truth was that Joann was embarrassed to talk with her doctor about private topics such as her bowel habits. She didn’t raise the concern with her doctor until she had bloating, cramping and abdominal pain. This led to the diagnosis of colon cancer that ultimately took her life. Natalie’s brother-in-law, who was a nurse, wondered whether Joann would still be alive if she had told her doctor about the blood in her stool when she first noticed it.

Let’s face it; certain topics are embarrassing to talk about with your doctor. I call them the 5 P’s:

• Peeing
• Pooping
• Paying
• Procreating
• Psychic moaning

Although at first blush the challenge of talking with your doctor about embarrassing medical topics seems simple enough, for some people, it can cause significant suffering.

Hillary, for example, had what’s now called a shy bladder. She had not used a public restroom in over 20 years. She was too embarrassed to talk with her doctor about this; instead, she remained a prisoner to her bladder.

Ed was laid off from work and could no longer afford his asthma medications. Instead of talking with his doctor about it, he decided to do without He wound up in the emergency room with an asthma attack that could have been avoided with regular medication.

Tom had some sexual side effects from his blood pressure medicine. Instead of talking with his doctor and getting a different medicine, he just stopped taking it. The doctors wonder if this might have contributed to his heart attack.

Jerry noticed his loss of appetite and sleeping problems as his caregiver responsibilities for his aging father mounted. He wondered if he might be depressed, but dismissed the thought because real men don’t get depressed.

Imagine how each of these stories might have been different if these individuals who suffered in silence could have talked with their doctors.

Here are 6 tips that can help you talk with your doctor about embarrassing medical topics:

1. Own the embarrassment.

Say to your doctor, “This is a taboo topic in our family, so it’s hard for me to ask. Is it normal to have a funny smell coming from your belly button?"

2. Find the words.

Your doctor speaks a specialized language acquired through years of training. Sometimes patients are embarrassed because they don’t know the “right words" or have a hard time describing the problem.

Remember that your job is to communicate. You don’t need to know the fancy words to do that. If a patient said to me, “Dad had an operation on the dingle-ball thing at the back of his throat", I would know just what he meant. And, the patient would seem relieved when I said, “Oh, you mean the uvula."

The best way to make sure you and your doctor understand each other is to use anatomically correct words. Get a basic anatomy atlas. Use anatomically correct words with your children.

3. Practice saying the words.

Sometimes embarrassing words can be hard to get out of your mouth. Gertrude, a 90-year-old patient said to me, “You youngsters don’t understand how much things have changed. When I got breast cancer in the 1962, the words ‘breast’ and ‘cancer’ were not uttered in polite company." Some words are still embarrassing to say. Practice saying these words out loud when you’re alone! That will make it easier to say them at the doctor’s office

4. Find the right person to ask.

You may have an easy rapport with the nurse or physician’s assistant at your doctor’s office. You can bring up the sensitive topic with them. Say, “Trish, could you please give the doctor a heads up. I want to know why I should say no to those steroids my buddies at the gym are offering me. I would love to look like they do."

5. Find the right way to ask.

Maybe it’s easier for you to drop a note or a cartoon to your doctor rather than ask in person. Find the style that works best for you.

6. Remember that your doctor is there to help you, not to judge you.

Your doctor has heard it all before. I promise! Your doctor will not think less of you for asking an embarrassing medical question; in fact, your doctor with think more of you for overcoming your fear and helping you take charge of your health.

Dr. Vicki is a board-certified surgeon who left the operating room to help families take the most direct path from illness to optimal health. Her book, “The Personal Health Journal", can save your life today by helping you understand your health story. Empower yourself with the tips and tools that will help you direct your story and partner with your doctor more effectively at: http://www.drvicki.org/drvicki-store-health-journal.html 

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